WaveWatcher TV-PCI Troubleshooting Guide

Common FAQ's for the WaveWatcher TV-PCI

  1. Why do I get DMA errors when I run the TV software?
  2. Why does the software lock up the system when I run it?
  3. Why does the software lock up when I run it? I have no IRQ conflict.
  4. How do I download and install the newer software?
  5. Why don't I get sound from my speakers?
  6. Why don't I get sound when I capture video?
  7. Why do I only get sound out of one speaker?
  8. I upgraded to a PII 300 MHz system now my TV card doesn't work.
  9. I changed to Windows NT, now the TV card crashes my system.
  10. The TV works ok but why can't I capture anything?
  11. The antenna connector fell off - is my board broken?


Why do I get DMA errors when I run the TV software?                      back to top

You have an older version of the software. Download the latest version (4.06) from our web site and you will no longer get these errors.  Be sure to uninstall the older version before installing the new version.  If you have Windows 98 please print and read the document Wave Watcher Installing/reinstalling under Windows 98.  Follow these instructions for installing or upgrading software for this card in the Windows 98 environment.

Why does the software lock up the system when I run it?                     back to top

The highest probability is that you have an IRQ conflict.  Check  the device manager's list of IRQ's to be sure the WW TV-PCI is the only device assigned to the IRQ. You may need to put the TV card into a different slot to force Windows 95 and Plug-n-Play to configure the card to a different IRQ.   If this does not work you may be able to make a setting in your  BIOS setup to force a different IRQ. Please see the separate document on IRQ conflicts (Resolving WaveWatcher TV Card IRQ Conflicts) for information and instructions on resolving IRQ conflicts.

Why does the software lock up the system when I run it?  I have no IRQ conflict.             back to top

Windows may tell you that you have NO CONFLICTS  when in fact you do.  It is very common for Windows to report that there are no conflicts for the TV board.   This is not always true - Windows may think that there is no conflict but if the WaveWatcher card is sharing an interrupt there will definitely be a conflict. You may also have an improper version of the software installed if you have an AGP video card or a PCI video card with SG-RAM on it.   See Software Updates  on this web site  for version 4.08.  See also the separate document on working with Windows 98 -- Wave Watcher Installing/reinstalling under Windows 98.

How do I download and install the newer software?                     back to top

From our home page click on Customer Support, then on Software Updates. Scroll down to the WaveWatcher TV Series  area. Click the Wave Watcher TV-PCI entry and click the desired version selection and it will start the download process for you. Copy the file to a temporary directory on your hard disk. Unzip the file using WinZip (www.winzip.com) or any other de-compression utility.   It is very important that you uninstall the driver and the software of the older version before you install the new version. You MUST do this using the AITech uninstall utility in the WaveWatcher group and NOT the uninstall feature in the W95/98 Control Panel. You will have to restart the computer so that Win95 will find the new card and ask for the driver disk. Browse the temporary folder to install the driver, then browse the folder again and run SETUP.EXE to install the program files. See also "download Instructions".  If you are installing in Windows 98 please print and read Wave Watcher Installing/reinstalling under Windows 98 before installing new software.

Why don't I get sound from my speakers?                                 back to top

First check to see if the TV card works - plug your speakers directly into the TV card.  If you get sound, you know that your TV card is working properly.  This means that you must check the cable from the TV card to your sound card to see that it is plugged into the correct jack on the sound card. It must be plugged into the LINE IN or AUX jack on the sound card. Next you must check your settings within Win95. Make sure that the volume control for the LINE IN or AUX selection is in the bank of controls, move the control slider to the center position and verify that the box labeled 'mute' is NOT checked.

Why don't I get sound when I capture video?                         back to top

You must add the LINE IN or AUX control to your bank of RECORD mode controls. Make sure that this volume control is moved to the center area and that the device is marked as selected. You must also check the box in the capture setup for capturing sound.

CapAud.jpg (20872 bytes)

Why do I only get sound out of one speaker?                          back to top

Check to see that the speaker jack and the stereo cable between the TV card and sound card are seated completely into their respective jacks. Make sure that the balance control for the LINE IN or AUX is centered. Check your speakers themselves for a balance control and make sure that you have this centered and make sure that the cable between the speakers are connected properly.

I just upgraded to a new Pentium 300 MHz system and my TV card no longer works,  why?             back to top

You most likely have one of the brand new AGP (Advanced Graphics Processor) video cards, or one of the new SGRAM-based PCI video cards in the system.  You can download the version 4.08 from the Software Updates section of this web site.   This is a BETA version of the software but is complete.  Read "How do I download and install the newer software?" from above.

I just changed from Win95 to Windows NT.  Now the TV card crashes my system.                     back to top

You can down load the NT driver from our web site - please read the previous entry and How do I download and install the newer software?

The TV works ok but why can't I capture anything?                         back to top

There are several things that can affect the ability to capture video. One of the primary considerations is your capture driver. The computer system can accommodate only one capture driver at a time. If you have another video capture device installed on this computer - or you HAD one and did not get it uninstalled properly or completely - you may have this problem. Open your control panel, double click on multimedia, click on advanced, down near the bottom of the listing you will see the listing for Video Capture Devices, double click to open it.  You should see only ONE device here - the WaveWatcher TV PCI or H20capt. If you have multiple devices you will have to uninstall them. Please use any UNINSTALL utility that may be in the particular program menu, or use the Windows ADD/REMOVE PROGRAMS icon in the Control Panel.  Please see the associated separate article on capture considerations on this web site Video Capture Considerations .

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CapDev.jpg (32741 bytes)

 

The antenna connector fell off - is my board broken?                 back to top

No - not at all!  Please look at the two images below.  These images show the F connector adapter from both ends.  You may need to tighten the RCA end of the adapter to keep it attached to the card.  The TV card was designed this way so that the adapter would come off if the cable was pulled rather than destroying the tuner connection.

RCA to F connector adapter used on our TV cards - View looking at the antenna ("F") end. RCA to F connector adapter used on our TV cards - View looking at the antenna (RCA) end.

 


Last update 06-16-00