Product Return Policy - RMA's

 

If you wish to return any product for repair or replacement you must get an RMA number from AITech before returning the product to us.  In order to get an RMA number you must speak to (or e-mail) our Tech Support Department.  The only person who can authorize an RMA is a Tech Support Representative. 

Do not send products of any kind to AITech if they do not have an RMA number plainly displayed on the outside of the package as they will be refused by the receiving department, and returned to you. 

If you wish to return a product for credit, you must contact the vendor you purchased the item from.  AITech Tech Support cannot issue an RMA for credit.  Most vendors have a 30 day return policy. 

When you contact Technical Support, we will go over the problem with you before going through the RMA process.  This troubleshooting step is done to provide you with better and faster service, as well as save you time and money.  Frequently the product is not really defective and the problem will be found in the software or hardware setup. 

Do not send a fax requesting an RMA unless you have been instructed to do so by the AITech Tech Support Staff.  Once our Tech Support staff has determined that you may have a defective product, you will be directed to fax to us the following information. It is important that you include all of the information requested.

Our fax number is 408.991-9691. Please address your fax to: Tech Support. 

The proof of purchase may be your store receipt, invoice, PO, credit card statement, or shipping slip provided by the vendor.  The proof of purchase you provide must show the date and have our product listed.  The shipping label on the box from the shipper can NOT be used. 

Do not send a fax requesting an RMA unless you have been instructed to do so by the AITech Tech Support Staff.  All faxes requesting RMA's without prior calls to Tech Support or the instruction for same from an e-mail will be ignored.  AITech does not issue RMA's unless it has been determined by Tech Support staff that you have a defective product.