Warranty Terms and Conditions A Return Merchandise Authorization (RMA) number must be obtained from AITech prior to returning any merchandise for repair or replacement. Merchandise sent to AITech without an RMA will be returned unopened. RMAs for repair or replacement only are available from the Technical Support Department. The original purchaser is responsible for packing the product for shipment and for the charges to ship the failed product to AITech. AITech is responsible for charges to ship the repaired or replaced product via UPS Ground service to any US state. Shipments to outside of the United States can be made if the original purchaser makes arrangements with AITech to cover the cost of shipping. If the failed product has been modified in any way without the consent of AITech, or if the failure is the result of misuse, abuse, or misapplication, as determined by AITech, AITech has no obligation to repair or replace the failed product. Except as expressly provided above, the product and accompanying written materials (including the user's guide) are provided "as is" without warranty of any kind including the implied warranties of merchantability and fitness for a particular purpose. AITech specifically does not warrant the operation of the product and will not be liable for any direct, indirect, consequential or incidental damages arising out of the use or inability to use such product even if AITech has been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damage, so the above limitation may not apply.